Insights > Case Study
Supporting HOMETOWN Health Center’s New Facility in Palmyra
When HOMETOWN Health Center planned its new Palmyra facility, technology was central to their vision for care delivery. With nearly a dozen vendors and a tight timeline, they turned to ProInfoNet to coordinate the process and make sure every system worked together from the start.
ABOUT THE CUSTOMER
HOMETOWN Health Center is a Federally Qualified Health Center serving over 5,253 patients across 20+ rural communities in Maine. With three locations and a fourth under construction in Palmyra, HOMETOWN Health Center provides medical, dental, behavioral health, telehealth, and community-based services. Committed to serving patients regardless of ability to pay, HOMETOWN Health Center delivers more than 18,520 visits annually, addressing provider shortages and improving access to care in underserved regions.
REGION
Palmyra, ME
COMPANY SIZE
Small Health Center
INDUSTRY
Healthcare
In a nutshell
1 The Challenge
When HOMETOWN Health Center planned its new Medical and Wellness Facility in Palmyra, they faced the task of coordinating IT needs across nearly a dozen vendors. To avoid missteps during construction, they sought a partner who could align every system with their patient-centered model of care.
2 The Solution
ProInfoNet provided a clear roadmap and vendor coordination throughout the project. We conducted a rapid IT assessment, guided vendors to keep systems compatible, and oversaw implementation. This work created a strong technology foundation as construction advanced.
3 The Outcome
With ProInfoNet’s guidance, HOMETOWN Health Center is on track to open its Palmyra facility in February 2026, fully equipped to support patient-centered care. By streamlining IT planning and aligning infrastructure during construction, we reduced the burden on leadership and helped position HOMETOWN Health Center to expand rural healthcare access.
Background
HOMETOWN Health Center has long participated in the New England Telehealth Consortium (NETC), a nonprofit healthcare consortium managed by ProInfoNet. Since 2017, we’ve supported HOMETOWN Health Center in securing subsidies through the Healthcare Connect Fund to strengthen network connectivity.
As a member of NETC’s Executive Board, HOMETOWN Health Center had a clear view into how ProInfoNet approaches healthcare IT challenges. During a conversation between the HOMETOWN Health Center and ProInfoNet teams, HOMETOWN Health Center shared plans for a new Medical and Wellness Facility in Palmyra. Recognizing our experience with healthcare IT and project coordination, they asked for our support with IT planning for the new site.
From that discussion, a new partnership formed. Our role expanded from NETC support into trusted advisor, guiding the technology foundation for HOMETOWN Health Center’s expanded services in central Maine.
Challenges
Vendor Coordination
When HOMETOWN Health Center began planning its new Palmyra facility, they were working with nearly a dozen vendors, including a general contractor, architects, security providers, telecommunications partners, and medical equipment suppliers. Without a central point of IT oversight, there was a risk of systems being developed in silos. Our role provided coordination, working alongside Bowman Constructors to align technology and operational needs during construction and help the project avoid unnecessary changes later in the process.
Complex Healthcare IT Requirements
Designing IT for a multi-use healthcare facility requires more than standard infrastructure planning. Clinical systems, compliance needs, telehealth capabilities, and technology for wellness spaces, a full daycare, and community areas all had to integrate smoothly to support HOMETOWN Health Center’s patient-centered model of care.
Finishing On Time and On Budget
HOMETOWN Health Center set out to complete their new facility without delays or cost overruns. We worked alongside their team to create a unified IT roadmap, coordinating vendors and aligning systems. Our efforts helped keep the project on track and reduced the risk of future disruptions.
Solutions
Laying the IT Foundation
Our team conducted a comprehensive, rapid IT assessment, identified key needs, and created a roadmap that aligned infrastructure planning with the facility’s design. This groundwork ensured every decision supported HOMETOWN Health Center’s vision for patient-centered care.
A Unified Approach to Vendor Coordination
With multiple vendors involved, HOMETOWN Health Center needed a partner to keep technology planning on track. ProInfoNet provided guidance, working with Bowman Constructors and vendors to ensure systems remained compatible and aligned. By offering strategic oversight, we helped the HOMETOWN Health Center team move forward with confidence.
Building for Long-Term Success
Our role extended beyond preparing for opening day. We designed infrastructure that could grow with HOMETOWN Health Center’s needs, trained staff, and advised leadership on hiring on-site IT support backed by our 24/7 Network Operations Center. By addressing both immediate and long-term needs, we positioned HOMETOWN Health Center to deliver high-quality care and community services well into the future.
Our Approach
To guide HOMETOWN Health Center through its new facility build, our team followed a phased plan that aligned IT goals with construction milestones.
Results
Streamlined IT Planning
By bringing ProInfoNet in during the construction process, HOMETOWN Health Center was able to avoid the confusion that often comes with juggling multiple technology needs. Our roadmap gave leadership a clear path forward and confidence that systems would work together as intended. This planning kept the project on track and reduced the risk of costly changes later.
Integrated Infrastructure that Supports Patient Care
The technology framework we designed supports HOMETOWN Health Center’s vision for patient-centered care. Clinical spaces, telehealth equipment, secure Wi-Fi, and community areas are all built to connect smoothly. This foundation ensures the facility’s technology fully supports care delivery and enhances the experience for staff and patients.
On Track for Opening Day and Beyond
Through ongoing coordination and direct support, HOMETOWN Health Center’s new facility is progressing on schedule for its December 2025 opening. Our team continues to assist by training staff and preparing every system for launch. When the doors open, the facility will be equipped to provide high-quality care and wellness services for the communities HOMETOWN Health Center serves.
"Thank you, ProInfoNet, for your incredible partnership and expertise! Your team has been instrumental in helping us bring our vision to life, ensuring our new facility is equipped to support high-quality care and vital community services from day one. We truly appreciate your dedication and guidance throughout this journey!"
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